I would like to commend Ms. Rutledge, as an exceptional agent. She has continuously provided 5 star service since my initial visit with her. She is knowledgable in all the policies that UnitedHealthcare provides and if there is an answer she cannot immediately provide, she tenacious to find it. She has a kind, attentive manner, with a mastery in making these insurance processes easy and less stressful. She takes the time to help you understand everything about your policy and is thorough. Timing and accessibility to ask her questions have always met my expectations and everything is communicated in a professional and timely manner. She is a problem solver, reliable in her commitments, and empathic to my health concerns. If insurance agencies could replicate all the above qualities she possess, I’m sure they would be better received by their policy holders.